For domestic shipping, we use JNE service, which you can choose the types of service according to your needs. It takes about 1-2 working days to ship around Jakarta and 2-5 working days to other cities in Indonesia. You can find the rates in www.jne.co.id.
We do not guarantee all goods will be received on regular time, since there might be some problems happened such as the address cannot be found or there is no receiver on the destination address at the time goods arrive), but we will make sure all goods will be arriving at your destination address, if you find problem on the delivery process, you can directly contact us.
Please understand that we cannot be responsible for delay caused by courier service.
Your order will only be processed according to our shipping schedule displayed below.
We do not ship on Sunday and public holiday. If you want your purchased item(s) to be shipped on the same day, please confirm your payment before 3 PM.
We will deliver your purchased item(s) once we have received invoiced full amount transfer. Please note that we are unable to ship if problems occurred regarding the payment.
You will be sent an email confirmation once your order has been shipped.
Please refer to http://www.jne.co.id for domestic rates. International rates are upon request. Customers will be charged shipping fees based on the weight of their order. If the accumulated weight exceeds 1 kg, another kg will be added to shipping fees. The weight of every item is stated on the product detail page. International rates may change based on exchanged rate. Shipping cost will appear together with your total after check out.
SHIPPING RULES & RESTRICTIONS
Please kindly understand that some order can’t be delivered on time due to incomplete address, misspelled address or no recipient at the address. However, if there is any problem regarding this issue, we will be glad to help you.
Please kindly understand that your orders are shipped by other courier services. Therefore, it is possible that some delay or shipping problems might happen out of our control. If this case happens, we will be glad to help you until you receive your order.
RISK OF LOSS
All items purchased from Everywear are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We do not responsible for any loss due to an incomplete or wrong address made by purchaser or problem on recipient on the destination address stated by the purchaser.
RETURN & EXCHANGE
We accept return and exchanges due to some reasons of the manufacturing defect, wrong items shipped, and size exchanges.
All sale items are non-refundable or exchangeable except for manufacturing faults or defected items. We only accept returns or exchanges within 5x24 hours after you receive your goods. You can only submit your return request once for each order ID. So once you receive your exchange, you cannot request an exchange for the same order item and order ID again.
Since we are an online-based store, we hope you understand that lighting, your computer monitor’s resolution, and brightness setting might affect the colors. There might be 1-5% color difference between the actual product and the photo you see in the collection catalog/lookbook.